Chief Operations Officer, HS Supplies dba Humboldts Secret, Feb. 2016 - Present

Comply with local, multi-state and federal fertilizer licensing laws, product registration, labeling requirements, as well as quarterly and annual reporting to State agencies. Research & development of new products bringing to market 10 items in my first 15 months. Also personally developed Flower Shield, a pesticide/insecticide/miticide exempt from EPA registration in compliance with the agencies Minimal Risk Pesticides program which accounted for over $30,000 (5%) of income in 2017. 

Oversee all online sales & wholesale accounts totaling almost $850,000 in annual sales; customer service, ordering, invoicing, collections and fulfillment. Implemented CRM software (Insightly, SalesForce), QuickBooks and integrated new technologies. Execute monthly and quarterly digital and print marketing directives. Oversee all domestic and international shipments; parcels, LTL/FTL, LCL/FCL. 

Manage domestic and international Amazon seller accounts totaling over $400,000 in annual sales across amazon.com, amazon.ca, and amazon.co.uk marketplaces. Comply with Fulfillment by Amazon standards both domestically and internationally, maintaining appropriate levels of stock vs. storage fees across all marketplaces. Develop Enhanced Brand Content and maintain current Brand Registry. Grew ASINs from 8 to 29  and saw an average 25% increase in sales year over year.

Direct all operations for our 15,000 sq. ft. manufacturing & distribution facility. Implement production and quality standards while growing product line from 6 SKUs to 60 SKUs, and increasing average units distributed to between 6,000 and 10,000 units per month. Develop and implement manufacturing standards, maintain appropriate levels of raw inventory and ensure proper stock levels to keep up with demand across all sales channels.Work with domestic and international vendors to maintain costs and quality. 

Execute over $500,000 in operating expenses while maintaining key P&L benchmarks. Hiring & developing staff from zero to 10 employees ranging from warehouse tech’s to sales directors and oversee independent contractors both domestic and abroad. Responsible for payroll and all HR related duties. 

Operations Manager, Love Psychology, Inc., Jan 2010 - Feb. 2016        

Executed all day to day management of practice, growing from a single office in Fresno, CA to 8 treatment sites throughout Central and Southern California. Coordinated all patient relations, appointment scheduling and follow up, as well as State/Federal mandated communications. Responsible for corporate finances, billing/collections and budget oversight. Arranged all business travel, events and maintained calendar for provider. Implemented strict Standard Operating Procedures to adhere to State Qualified Medical Examiner guidelines. 

Business/Property Oversight, DK Capital Investments, LLC, Feb 2015 - April 2016 

Oversaw seven residential and one commercial property across three counties. Held between three LLCs, a total of 12 units generated $25,000 in monthly revenue. Responsible for all individual LLC State filings, accounts payable/receivables and bookkeeping. Oversaw all tenant relations including project management, scheduling, project biding/budget, and collections. In addition, established procedures and utilized appropriate technology and services to maintain all administrative duties remotely, including inbound/outbound calls, 24 hour tenant support and official mailings/notices. 

Entertainment & Special Events Manager, San Diego LGBT Pride, 2012 - 2018       

As Entertainment Manager in 2013 my department was responsible for event design, promotion and management including booking talent, budget oversight, artist contract negotiations/fulfillment, and managing a team of over 70 volunteers during our 3 day signature event. Since 2013 I’ve volunteered as their Artist Liaison Manager, coordinating travel, hospitality and accommodations for over 100 artists and executing a cash and in-kind contribution budget of over $50,000. 

Brown University, Community Health, 2006 - 2010

Relevant coursework: business management, ethics, and organizational & managerial decision-making.  

Stage Manager, Greater Palm Springs Pride, 2013-Present

Vice Chair, Board of Directors, GSA-Network. 2003 - 2007       

Board of Directors, Rhode Island Foundation, Equity Action. 2007 - 2009

Doctor’s Academy, Sunnyside High School, Fresno, Ca., c/o 2006